help.pananames.com - User contributions [en]

How can I transfer in my domain name(s) to PanaNames from another registrar?

2017-07-21T07:24:52Z

Admin:

'''Please follow the steps below:'''

1. Your domain name(s) shouldn’t be registered or previously transferred in the last 60 days.

2. Ensure that the registrant contact for your domain name has a valid email address in the Whois Database (https://who.is/). Both registrars use this email address to send you important information about the transfer.

''Note:'' If your domain name(s) have a private registration (i.e. Whois Privacy), a service that hides your personal information from the public, please contact your current registrar and inquire if their Privacy service supports email-forward to your email address. If don’t, please disable the Whois Privacy.

3. Unlock your domain name(s) at your current registrar.

4. Obtain Authorization code (other names of it are: AUTHINFO or AUTH) from your current registrar for your domain name(s).

''Note:'' It can be done either in your account or by contacting the Current Registrar.

[[Transfer of CO.UK, ORG.UK, ME.UK and .UK domain name(s)]]

'''In your account at Pananames.com:'''
1. In the section "Transfers", choose "Transfer in" or go directly to https://domains.pananames.com/domain-transfer:

[[file:5.png]]

2. In the field enter your domain name(s), put a space and add the authorization code for each domain name.

3. Put a tick for “Enable whois privacy after transfer is done” if you want to have enabled whois privacy on the completion of transfer.

''Note:'' Whois Privacy for our registrar is free.

4. After pressing on "Begin Transfer", you will be redirected to the cart to pay for services. Please see [[How can I pay for my domain names and other associated services?]]

5. After the successful payment, you will be able to monitor domain(s) transfer in the section "Transfers", "Transfer progress" or go directly to https://domains.pananames.com/domain-transfer/monitor.

''Note:'' your domain(s) NameServers will stay as it is together with all Host Records. 

In this section there are several columns: 
[[file:72.png]]

* '''Domains''' shows domains transferring in
* '''Status''' shows current transfer status
There are several statuses that you can see: 
- ''Paid'' tells you that domain transfer is paid 
- ''Not ready'' tells you that domain is not ready for transfer 
- ''Pending Transfer'' tells you that domain is transfer process 
- ''Completed'' tells you that domain transfer is completed 
- ''Failed'' tells you that domain transfer is failed

* '''Lock''' shows current lock domain status. It should be OK otherwise the transfer will not take place 
* '''>60days''' shows if 60 days passed from the registration of a domain name. Domain should be older 60 days otherwise the transfer will not take place 
* '''Ownership''' shows if the domain ownership is verified. Domain ownership must be verified otherwise the transfer will not take place 
* '''Epp Code''' shows if the authorization code that you entered is correct. It should be YES otherwise the transfer will not take place

Also on the right side next to EPP CODE column you will a round symbol. By clicking on it you will see additional features: 
[[file:73.png]]

* Restart transfer 
* Resend Confirmation option allows you to resend one more time email to confirm domain ownership 
* Edit Authcode 
* Set Name Servers option allows you to set new NameServers for your domain 
* Cancel Transfer option allows you to cancel transfer and receive a refund

For most domain name extensions, '''a transfer between registrars takes five calendar days from the time you confirmed your domain name(s) ownership'''. You will receive an email-notification informing you about the completion of the transfer.

How can I make a complaint about the service I received from URL Solutions Inc. (PanaNames)?

2017-04-20T13:46:18Z

Admin: Created page with "If you are unsatisfied with the service provided by our support staff, you can make a complaint to our management about the issue(s) to the following email address: '''suppor..."

If you are unsatisfied with the service provided by our support staff, you can make a complaint to our management about the issue(s) to the following email address:
'''support-abuse@pananames.com'''

Please allow our management team up '''3 (three) working days to look into your request'''. Management team will contact you immediately, once they have the complete information to resolve the issue(s).

Thank you.

How to verify your domain name for G Suite account (former Google Apps)

2017-04-20T13:45:39Z

Admin: Created page with "This is an article about setting up G Suite (formerly Google Apps for Work and Google Apps for Your Domain) with your own domain registered with Pananames registrar. == Step..."

This is an article about setting up G Suite (formerly Google Apps for Work and Google Apps for Your Domain) with your own domain registered with Pananames registrar.

== Step 1 ==

Create a G Suite account

[[File:Sign_up1.png]] 
[[File:Sign_up2.png]] 
[[File:Sign_up3.png]]

== Step 2 ==

Verify your domain

After adding accounts for your company, you need to verify your domain. 
Choose "Add a domain host record (TXT or CNAME)" method. This way you can set MX Records needed in Step 4 altogether.

[[File:Choose_CNAME.png]]

== Step 3 ==

a) TXT record

Go to "My domains" section, select your domain and click on "Edit Host records".

Set the TXT Record provided by G Suite, but without the "@".
 It represents the root domain (for example mydomain.com) and is not needed for "Name/Host/Alias" value while configuring domains at Pananames.

[[File:add_TXT.png]] 
[[File:TXT_emample.png]]

b) CNAME record

Go to "My domains" section, select your domain and click on "Edit Host records".

Set the CNAME Record provided by G Suite.
 Please note that you must put a "." dot in the end of the "Destination/Target" value of a CNAME Record when setting it for domains at Pananames registrar.

[[File:add_CNAME.png]] 
[[File:CNAME_example.png]]

Save the CNAME or TXT Record.

== Step 4 ==

MX Records

Before setting the MX records needed for configuring your G Suite account, you would need first to delete all existing MX Records set for your domain.
 Select your domain and click on "Edit Host records". After clearing all MX Records, you`ll need to set all 5 Records provided by G Suite.

[[File:G_records.png]]

Set the MX Records provided by G Suite. There are two key points to this: 
As it was stated in Step 3, "@" symbol is not needed for "Name/Host/Alias" value while configuring domains at Pananames. 
Also, you must put a "." dot in the end of the "Destination/Target" value of a MX Record as well.

[[File:MX_record.jpg]]

== Step 5 ==

Save MX Records and click on Verify Domain and Set Up Mail. 
As soon as the settings for your domain are updated, your domain will be verified within your G Suite account.

How do I verify my G Suite domain? 
https://support.google.com/quickfixes/answer/6252336?hl=en

File:TXT emample.png

2017-04-20T13:45:17Z

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2017-04-20T13:45:06Z

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2017-04-20T13:44:31Z

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2017-04-20T13:43:40Z

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How to set up a Custom Domain in BLOGGER?

2017-04-20T13:41:40Z

Admin: Created page with "In order to set up a custom domain, so that your original Blogger address automatically forwards to your new domain, do the following steps: 1) Login to your Blogger account..."

In order to set up a custom domain, so that your original Blogger address automatically forwards to your new domain, do the following steps:

1) Login to your Blogger account https://www.blogger.com

2) Select the blog to update or create a new blog

3) In the left menu, click Settings > Basic > Publishing

4) Under your current domain, click on "Set up a 3rd party URL for your blog" 
[[file:99.png]]

5) Enter your domain name, including the www. In our example we use mynewdomain.com domain name: 
[[file:100.png]]

6) Click on "View settings instructions" to get the blogger's official instructions. On the Blogger instructions page, choose the "On a top-level domain (www.example.com)" option 
[[file:101.png]]

7) Under the point 9 of instructions, 4 IP addresses will be given, copy and save all 4 of them:
216.239.32.21
216.239.34.21
216.239.36.21
216.239.38.21

8) Go back to your Blogger settings and press Save. An error will appear with two CNAMEs: 
[[file:102.png]] 
'''Please note that it is an example, you will be needed to use the CNAMEs that will appear using your domain name!'''

'''9) Visit your account at PanaNames and find the Host Records in the control panel''': 
click on the domain name and under title "Host Records" press on "Edit".

Then you will see the following window where you can set the following host records: 
[[file:47.png]]

Please note that domain name(s) have to have our NameServers as:
ns1.panaservers.com
ns2.panaservers.com
or
ns1.pananames.com
ns2.pananames.com

10) Enter the CNAMEs provided in the error message (for your own domain name). 
Optional: You can also enter A-records, which link your naked domain (mynewdomain.com) to an actual site (www.mynewdomain.com).

Enter your domain name in the format mynewdomain.com, and list the IP addresses. You'll need to add four separate A-records which point to four different Google IPs.

mynewdomain.com A 216.239.32.21
mynewdomain.com A 216.239.34.21
mynewdomain.com A 216.239.36.21
mynewdomain.com A 216.239.38.21

and click Save. 
Wait for a few hours for your settings to activate/update.

11) Now go back to Blogger, Settings | Basic tab, find the area for "Publishing" and try to Save settings again. The registration process may take up to 48 hours for the process to complete. If you see an error after 48 hours, try the process again.

12) After your URL starts working, click on the "Edit" link next to your domain name on settings page in your Blogger account.

13) Check the "Redirect... to..." checkbox below your site address to ensure that even if the visitors will miss out the "www" part, they will still be able to reach your site: 
[[file:103.png]]

14) Save it

File:103.png

2017-04-20T13:41:24Z

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2017-04-20T13:41:14Z

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2017-04-20T13:40:54Z

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2017-04-20T13:40:45Z

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What I should do if someone has stolen my domain name(s)?

2017-04-20T13:39:46Z

Admin: Created page with "If someone has stolen your domain name(s) from your account at Pananames, you need to perform the following actions: 1) Immediately change the password for your email box whi..."

If someone has stolen your domain name(s) from your account at Pananames, you need to perform the following actions:

1) Immediately change the password for your email box which your domain name(s) have as the registrant email.

2) Immediately change the password for your email box which your account at PanaNames has.

3) Immediately change the password for your account at PanaNames.

4) '''Contact and inform a new registrar of your domain name(s) about the unauthorized transfer of your domain name(s) as soon as possible providing the evidence that the unauthorized transfer took place. Start investigation process.'''

5) Contact and inform our registrar customer support at support@pananames.com or abuse@pananames.com about the unauthorized transfer of your domain name(s) as soon as possible. Please write from the email which stands for your account at PanaNames providing the evidence that the unauthorized transfer took place.

6) After receiving necessary documentation from you we will start the investigation process.

Also as an additional option there is a special Transfer Complaint Form: https://forms.icann.org/en/resources/compliance/complaints/transfer/form 
This form allows Internet users to submit a complaint to ICANN regarding Unauthorized transfer of a domain name.

How can I change Name Servers for my domain name(s)?

2017-04-20T13:39:13Z

Admin: Created page with "You can change Name Servers for your domain name(s) either one by one or to use the Bulk action for more than 2 domain name(s): 1) If you want to change Name Servers only for..."

You can change Name Servers for your domain name(s) either one by one or to use the Bulk action for more than 2 domain name(s):

1) If you want to change Name Servers only for one domain name, click on the domain name and under title "DNS" press on "Edit": 
[[file:56.png]]

Then you will see the following window: 
[[file:53.png]]

Set your Name Servers and press "Save". 
However, if you wish to set Name Servers using your domain's name (Child DNS), please press on "Child DNS".

Then you will see the following window: 
[[file:54.png]]

Now you are able to set your own child DNS. Please note that after creating child DNS for your domain name, you won't be able to change them again, only IP addresses.

If you wish just to save your child DNS setting, please press on "save". 
If you wish to save your child DNS setting and straight away to apply them to your domain name, please press on "save and set child DNS for your domain".

2) If you want to change Name Servers for several domain names, put a tick for them and in the upper menu "Choose action" click on "Nameservers": 
[[file:51.png]]

Then you will see the following window: 
[[file:52.png]]

Set your Name Servers and press "Save".

Later the email will be send to your email box to inform you about the changes made.

'''Additional information regarding profiles for your domain names can be found here: [[How can I create and manage my profiles for my domain name(s)?]]'''

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2017-04-20T13:38:59Z

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How can I made the email forwarding for my domain name(s)?

2017-04-20T13:36:55Z

Admin: Created page with "Currently only our support team can set the email forward. And we can do it for you. Please send email to support@pananames.com and let me know the following: 1) Email ad..."

Currently only our support team can set the email forward. And we can do it for you.

Please send email to support@pananames.com and let me know the following: 
1) Email address to be forwarded 
2) Email address to which the emails should forwarded 
3) Domain names 

For example, domain example.com -> email example@example.com to be forwarded to example@gmail.com

What does it mean if I have a registrar lock on my domain name(s)?

2017-04-20T13:36:19Z

Admin: Created page with "You are able to download the list of your domain names by clicking on one of the symbols located on the right side under the column "Expiration": file:33.png You can..."

You are able to download the list of your domain names by clicking on one of the symbols located on the right side under the column "Expiration": 
[[file:33.png]]

You can choose one of the following formats: .csv or .pdf

File:33.png

2017-04-20T13:36:13Z

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How can I download the list of my domain names?

2017-04-20T13:35:43Z

Admin: Created page with "You are able to download the list of your domain names by clicking on one of the symbols located on the right side under the column "Expiration": file:29.png You can..."

You are able to download the list of your domain names by clicking on one of the symbols located on the right side under the column "Expiration": 
[[file:29.png]]

You can choose one of the following formats: .csv or .pdf

File:29.png

2017-04-20T13:35:33Z

Admin:

How can I move my domain name(s) to another account at PanaNames?

2017-04-20T13:34:16Z

Admin: Created page with "You are able to move your domain names from one account to another with the same registrar by using the option "Push". You are able to do that in two ways: 1) In the upper m..."

You are able to move your domain names from one account to another with the same registrar by using the option "Push".

You are able to do that in two ways:

1) In the upper menu click on "Transfers" and then press "Between accounts": 
[[file:26.png]]

Then you will see the following window: 
[[file:27.png]]

Please enter the domain name(s) that you wish to move and the email of the account where you wish to move your domain name(s), then press on "Push".

2) In your account put a tick for domain name(s) that you want to push and in the upper menu "Choose action" click on "Push": 
[[file:25.png]]

Please enter the email of the account where you wish to move your domain name(s), then press on "Push".

After this, the system sends an email to the owner of the account where you wish to move your domain name(s) informing about this operation and providing the activation code. This code will be used to complete the push command.

If you are pushing your domain name(s) to another account, you can find information about the process in the section "Transfers", "Made offers". 
If you are receiving the pushed domain name(s) to your account, you can find information about the process in the section "Transfers", "Received offers": 
[[file:26.png]]

In order to accept the pushed domain name(s) to your account, please enter for each of them the activation code sent to you by our system, then press "Accept": 
[[File:28.png]]

Later the email will be send to your email box to inform you about the changes made.

File:28.png

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How can I set the forward for my domain name(s)?

2017-04-20T13:31:53Z

Admin: Created page with "You can set set the forward for my domain name(s) either one by one or to use the Bulk action for more than 2 domain name(s): 1) If you want to set the forward only for one d..."

You can set set the forward for my domain name(s) either one by one or to use the Bulk action for more than 2 domain name(s):

1) If you want to set the forward only for one domain name, click on "Set URL forward" under domain's expiration date: 
[[file:74.png]]

2) If you want to set the Host Records only for several domain names, put a tick for them and in the upper menu "Choose action" click on "Forward": 
[[file:49.png]]

Then you will see the following window where you can set either domain forward or url forward: 
[[file:50.png]]

''Note'' that all domain names must have NameServers of our registrar: 
ns1.panaservers.com 
ns2.panaservers.com 
or 
ns1.pananames.com 
ns2.pananames.com

The difference between domain forward or url forward options is that:
- Domain forwarding accepts the format like: example.com
- URL forwarding accepts the format like: http://example.com

Before you set your forwarding option, put a tick in front of "Enable domain forwarding".

Then press "Save".

Later the email will be send to your email box to inform you about the changes made.

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2017-04-20T13:31:46Z

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How can I set the Host Records for my domain name(s)?

2017-04-20T13:30:45Z

Admin: Created page with "You can set the Host Records for my domain name(s) either one by one or to use the Bulk action for more than 2 domain name(s): 1) If you want to set the Host Records only for..."

You can set the Host Records for my domain name(s) either one by one or to use the Bulk action for more than 2 domain name(s):

1) If you want to set the Host Records only for one domain name, click on the domain name and under title "Host Records" press on "Edit": 
[[file:74.png]]

2) If you want to set the Host Records only for several domain names, put a tick for them and in the upper menu "Choose action" click on "Host records": 
[[file:46.png]]

''Note'' that all domain names must have NameServers of our registrar: 
ns1.panaservers.com 
ns2.panaservers.com 
or 
ns1.pananames.com 
ns2.pananames.com

Also note that '''by apply a bulk action all previous host records will be fully replaced with the new ones.'''

Then you will see the following window where you can set the following host records: 
A
AAAA
CNAME
NS
MX
SRV
TXT

[[file:47.png]]

Then press "Save".

Later the email will be send to your email box to inform you about the changes made.

'''Additional information regarding profiles for your domain names can be found here: [[How can I create and manage my profiles for my domain name(s)?]]'''

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2017-04-20T13:30:33Z

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2017-04-20T13:30:17Z

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How can I create and manage my profiles for my domain name(s)?

2017-04-20T13:29:13Z

Admin: Created page with "At PanaNames we have 3 types of Profiles that can be applied to your domain name(s): 1. The first one is called "Domains" that contains 3 sections: WHOIS Settings, Host Recor..."

At PanaNames we have 3 types of Profiles that can be applied to your domain name(s):

1. The first one is called "Domains" that contains 3 sections: WHOIS Settings, Host Records and Nameservers. 
2. The second one is called "DNS" that is used to set Name Servers. 
3. The third one is called "Host Records" that is used to set Host records.

[[file:61.png]]

'''"Domains" profile''' can be set up in 2 ways: 
1) For one domain name: 
Click on domain name, under "Contacts" press on "Edit", then you will see the following window: 
[[file:62.png]]

If you didn't create yet your "Domains" profile, press on "Add new domain profile", then you will be forwarded to another page. Press on "Add new profile" and set it. 
If you already created your "Domains" profile, press on "Choose domain profile" and click on that you need to set.

2) For several domain names: 
Select the domain names, click on "Choose actions" and press on "Contact info". Then follow the instructions described just above. 
[[file:63.png]]

'''"DNS" profile''' can be set up in 2 ways: 
1) For one domain name: 
Click on domain name, under "DNS" press on "Edit", then you will see the following window: 
[[file:64.png]]

If you didn't create yet your "DNS" profile, press on "Add new DNS profile", then you will be forwarded to another page. Press on "Add new profile" and set it. 
If you already created your "DNS" profile, press on "Choose DNS profile" and click on that you need to set.

2) For several domain names: 
Select the domain names, click on "Choose actions" and press on "Nameservers". Then follow the instructions described just above. 
[[file:65.png]]

'''"Host Records"''' profile can be set up in 2 ways: 
1) For one domain name: 
Click on domain name, under "Host Records" press on "Edit", then you will see the following window: 
[[file:67.png]]

''Please note that "Host records" profile will not be applied if domain name(s) have not our Name Servers.''

If you didn't create yet your "Host Records" profile, press on "Add new Host Records profile", then you will be forwarded to another page. Press on "Add new profile" and set it. 
If you already created your "Host Records" profile, press on "Choose Host Records profile" and click on that you need to set.

2) For several domain names: 
Select the domain names, click on "Choose actions" and press on "Host Records". Then follow the instructions described just above. 
[[file:68.png]]

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